Last updated: 13 September 2026

This Privacy Policy describes how ASCD800 ("ASCD800", "we", "us" or "our") collects, uses, stores and discloses your personal information when you visit ascd800.com (the "Site"), purchase our products, use our services or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means any person who uses the Services, including customers and visitors to our Site.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services or legal and regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on the Site and update the "Last updated" date above. We will take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

The personal information we collect depends on how you interact with us and our Services.

We may use personal information to:

• process and fulfil orders;

• provide and improve our products and Services;

• communicate with you;

• provide customer support;

• manage customer accounts;

• process payments, returns and exchanges;

• provide shipping and delivery services;

• conduct analytics and understand how customers use our Site;

• conduct marketing and advertising activities;

• detect and prevent fraud, misuse or security incidents;

• comply with our legal and regulatory obligations; and

• protect our rights and the rights of our customers and others.

Personal Information We Collect

Information You Provide to Us

Information you provide directly to us may include:

• Contact information, such as your name, email address, telephone number and postal address.

• Order information, such as your name, billing address, shipping address, payment confirmation, email address, telephone number and products purchased.

• Account information, such as your username, password and other information used to maintain or secure your account.

• Shopping information, such as products you view, add to your cart or purchase, and information associated with loyalty programs, reviews, referrals or gift cards where applicable.

• Customer support information, including information you provide when contacting us with a question, request, complaint or other communication.

• Marketing preferences, including whether you have chosen to receive marketing communications from us.

You may choose not to provide certain information, although this may prevent us from providing particular features or Services to you.

Information We Collect Automatically

When you use our Site, we may automatically collect information about your interaction with our Services ("Usage Data").

We may collect this information using cookies, pixels and similar technologies.

Usage Data may include:

• IP address;

• device information;

• browser information;

• network connection information;

• pages and products viewed;

• interactions with our Site;

• referring websites or sources; and

• interactions with emails or advertisements.

Information We Receive from Third Parties

We may receive personal information from third parties that assist us in operating our business and providing our Services.

These may include:

• Shopify and other ecommerce service providers;

• payment processors;

• shipping and fulfilment providers;

• analytics providers;

• email and marketing service providers;

• advertising platforms and partners; and

• other technology and service providers we use to operate our business.

For example, payment processors collect information required to process your payment and complete your purchase.

When you interact with our Site, emails or advertisements, we or third parties we work with may also collect information through cookies, pixels, web beacons and similar technologies.

Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide our Services, including to:

• process payments;

• fulfil and deliver orders;

• provide order, shipping and account notifications;

• process returns and exchanges;

• create and manage customer accounts;

• provide customer support; and

• provide other functionality associated with your purchase or account.

We may also enable Shopify features that connect your account with other Shopify services you choose to use. Where this occurs, Shopify processes your information in accordance with its applicable privacy policies.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes.

This may include sending marketing or promotional communications by email, SMS or other electronic communications where you have consented to receive those communications or where otherwise permitted by applicable law.

We may also use information about your interactions with ASCD800 to personalise our Site, products, offers and advertising and to measure the effectiveness of our marketing.

We and our advertising or marketing partners may use cookies, pixels and similar technologies to help display advertising that may be more relevant to you, including advertising on third-party websites and platforms.

You can unsubscribe from our marketing emails at any time using the unsubscribe link contained in those emails. Where SMS marketing is offered, you may opt out using the instructions contained in the relevant message.

Opting out of marketing communications does not prevent us from sending necessary non-promotional communications relating to your orders, account, transactions or our relationship with you.

Where required by applicable law, we will obtain your consent before using your personal information for particular marketing or advertising activities.

If you are located in the European Economic Area ("EEA"), our legal basis for processing personal information for marketing may include your consent or our legitimate interests in promoting and selling our products, as applicable and subject to your rights under applicable data protection laws.

Security and Fraud Prevention

We may use personal information to identify, investigate, prevent or respond to fraudulent, unlawful, malicious or unauthorised activity.

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials. Please contact us if you believe your account has been compromised.

Customer Support and Service Improvement

We may use personal information to communicate with you, respond to requests and provide customer support.

We may also use information to understand how our customers interact with our Services and to improve our Site, products, customer experience and business operations.

Cookies and Tracking Technologies

Like many ecommerce websites, we use cookies and similar technologies on our Site.

Cookies may be used to:

• operate and secure our Site;

• remember your preferences;

• maintain your shopping cart;

• understand how visitors interact with our Site;

• conduct analytics;

• improve our Services; and

• support marketing and advertising.

Because our store is powered by Shopify, Shopify also uses cookies and similar technologies in connection with the operation of our store.

We may permit third-party service providers and advertising partners to use cookies, pixels and similar technologies on our Site to provide analytics, measure advertising performance and help personalise advertising on our Site and other websites or platforms.

You may be able to manage or reject cookies using your browser settings or any privacy controls made available through our Site.

Blocking certain cookies may affect the functionality of the Site.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

Our Site may also recognise certain legally recognised privacy preference signals, such as Global Privacy Control, where required or supported.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, provide our Services or comply with our legal obligations.

Recipients may include:

• Shopify and ecommerce service providers that power or support our online store;

• payment processors that process transactions;

• shipping and fulfilment providers that deliver orders;

• technology and cloud service providers that assist with hosting, security and business operations;

• analytics providers that help us understand use of our Site;

• marketing and advertising partners that assist us with communications, advertising, analytics and campaign measurement;

• professional advisers, where reasonably necessary;

• government authorities, regulators, courts or law enforcement agencies, where required or authorised by law; and

• parties involved in a proposed or actual business transaction, such as a merger, acquisition, restructuring or sale of our business or assets.

We may also disclose information where you have directed or consented to the disclosure.

We do not sell customer databases or personal information for money.

However, certain privacy laws, particularly in some US jurisdictions, define terms such as "sale", "sharing" or "targeted advertising" broadly. Some disclosures involving advertising technologies may fall within those definitions even where no money is exchanged for your personal information.

Where applicable, you may have the right to opt out of such activities.

Third-Party Websites and Services

Our Site may contain links to websites, social media platforms or other services operated by third parties.

We are not responsible for the privacy, security or content of third-party websites or services.

If you follow a link to a third-party service, we recommend reviewing that party's privacy policy and terms.

Children's Privacy

Our Services are not specifically directed to children, and we do not knowingly collect personal information from children in circumstances where doing so would be prohibited by applicable law.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us using the details below.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide our Services;

• maintain customer accounts;

• fulfil legal, tax and accounting obligations;

• resolve disputes;

• prevent fraud; and

• enforce agreements.

When personal information is no longer reasonably required, we may delete or de-identify it, subject to applicable legal requirements.

Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.

These may include the right to:

• request access to personal information we hold about you;

• request correction of inaccurate personal information;

• request deletion of personal information in certain circumstances;

• request restriction of certain processing;

• withdraw consent where processing is based on consent;

• receive or request transfer of certain personal information;

• object to certain uses of your personal information;

• opt out of certain targeted advertising, sale or sharing activities where applicable; and

• make a complaint about how your personal information has been handled.

These rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before processing certain privacy requests.

To make a privacy request, please contact us using the details below.

Marketing Communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option contained in our marketing emails.

Where applicable, you may opt out of SMS marketing using the instructions contained in the message.

If you unsubscribe from marketing, we may continue to send non-promotional communications that are reasonably necessary to provide our Services, including order confirmations, shipping notifications, account communications and other transactional messages.

Australian Customers

Where Australian privacy laws apply to ASCD800, we handle personal information in accordance with applicable Australian privacy legislation.

We take reasonable steps to ensure that personal information we collect is accurate, up to date, protected from unauthorised access or disclosure and handled for appropriate purposes.

Electronic marketing communications are sent in accordance with applicable Australian laws. Where required, we obtain consent before sending commercial electronic messages and provide a method for recipients to unsubscribe.

If you have a concern about how we have handled your personal information, please contact us first so that we can investigate and respond.

Where applicable, you may also have the right to lodge a complaint with the relevant Australian privacy regulator.

International Users and Overseas Processing

ASCD800 is based in Australia, but some of our customers, service providers and technology providers may be located overseas.

As a result, personal information may be transferred, stored or processed outside the country in which you live.

Where required by applicable law, we take appropriate steps in relation to international transfers of personal information.

If personal information is transferred from the EEA or United Kingdom to another country, applicable transfer mechanisms may include adequacy decisions, Standard Contractual Clauses or other legally recognised safeguards.

Complaints

If you have a complaint or concern about how we collect, use, disclose or protect your personal information, please contact us using the details below.

We will consider and respond to privacy complaints within a reasonable period and in accordance with applicable law.

Depending on where you live, you may also have the right to lodge a complaint with your local privacy or data protection authority.

Contact Us

If you have questions about this Privacy Policy, our privacy practices or would like to exercise a privacy right, please contact:

ASCD800
6 Spall Street
Carrara QLD 4211
Australia

Email: info@ascd800.com

For the purposes of applicable data protection laws, where relevant, ASCD800 is the controller of personal information collected through the Services unless otherwise stated.